Return & Refund Policy

At Diganta BD, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with our easy return and refund process. Please read our policy below:

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.

  • The product is unused, unworn, and in its original packaging.

  • The request is made within [X days – e.g., 7 days] of receiving the product.

⚠️ Non-returnable items include:

  • Undergarments and innerwear (for hygiene reasons).

  • Discounted or clearance sale items (unless defective).

  • Customized or special-order products.

2. Return Process

  • To initiate a return:

    1. Contact our support team within the return period.

    2. Provide your order number, reason for return, and photos (if applicable).

    3. Our team will confirm your eligibility and guide you through the process.

    4. Ship the product back to our address (unless reverse pick-up is available).

3. Refund Policy

Once we receive and inspect the returned item:

  • Approved Refunds – Will be processed within [X days – e.g., 7 business days] to your original payment method (bank account, mobile banking, or card).

  • Rejected Refunds – If the item is not in its original condition, we may decline the refund and return the product back to you.

4. Exchange Policy

If you prefer, you can request a product exchange instead of a refund (subject to availability).

5. Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), Diganta BD will cover the return shipping costs.

  • If the return is due to customer preference (e.g., size, color change), the customer will bear the return shipping charges.

6. Order Cancellation

  • Orders can only be canceled before they are shipped.

  • Once shipped, the order must go through the standard return process.